Desk Pack Basic monitors your IT infrastructure in realtime, manages your IT incidents and enables Remote Work via a secure remote connection!
per workstation /month
DESK PACK BASIC FEATURES
24/7 MONITORING AND OPTIMIZATION OF YOUR IT INFRASTRUCTURE AND INCIDENTS
Desk Pack Basic makes a realtime inventory of your workstations, installed software and overall workstation health, and sends in a notification whenever a problem arises. Furthermore, it automatically keeps your HDDs in great shape thanks to its auto temporary files cleaning function.
MANAGEMENT OF USER GENERATED IT REQUESTS
It collects all reported incidents in a ticketing system so that any reported situation has a documented resolution. The incidents can be reported via e-mail, app, phone, customer portal or even chat. All the issues can be indexed, searched and monitored until resolved.
E-MAIL NOTIFICATIONS TO THE IT RESPONSIBLE STAFF
No matter if you have an internal IT team or you’ve outsourced your IT department, the persons in charge of solving the problems will be notified. More than that, Desk Pack Basic logs the response and work time, and keeps track of every step taken to solve an incident using a smart ticketing system.
REMOTE MANAGEMENT CHANNEL
Desk Pack Basic includes a remote assistance component which enables us to rapidly connect to your workstations. Problems are resolved in an efficient manner via an encrypted secure connection (every remote connection requires the user’s explicit consent).
SECURE REMOTE WORK WITHOUT EXTRA COSTS
Desk Pack Basic provides a remote secure access system for your users, which enables them to connect to the office workstations. Your users can work from anywhere as if they are in the office, all without the hassle of implementing costly and complex VPN solutions.
DESK PACK BUNDLES
Even if “less is more”, sometimes you need more than Basic. That’s why we’ve created 2 bundle solutions which take care of complex IT problems at an affordable price, suitable for all company sizes.
ARE YOU INTERESTED IN DESK PACK BASIC? OR MAYBE IN A BUNDLE?
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