HELP DESK SUPPORT & MAINTENANCE

We’ll skip out on wasting your time with a long list of IT support services.
Flow does it all, from fixing a printer to solving the puzzle of misbehaving servers.
Our power lies not in what problems we solve, but in how we solve them.

Here’s the catch:

FLOW’S HELP DESK TASK FORCE IS EMPOWERED BY AN OMNI-CHANNEL SUPPORT PLATFORM. WE CALL IT UNRIDDLE.

Together, we make sure your day-to-day tasks are covered.

WHAT’S THE RIDDLE OF UNRIDDLE?

Unriddle allows us to efficiently prioritise and solve all your requests and problems, no matter how tangled, no matter which way you choose to report them: email, chat, or customer portal. Simply put, it combines excellent live chat, clever ticketing streams and automation tools that deliver fast, problem-solving support.

HOW FLOW TACKLES SUPPORT REQUESTS

TAILORED AUTOMATION

We set up custom automation rules to accurately assign, prioritise, escalate, categorise, and close requests and incidents. No more waiting in a long queue, no more SLA breaches.

ROOT CAUSE ANALYSIS

We record information about requests, problems and workarounds, identify any recurring issues, investigate the root cause and come up with solutions that counteract incident patterns.

ON-PREM IF NEEDED

In 95% of cases, we’ll remotely deliver a quick path to resolution. But should the situation require, our team will provide on-site support for all hardware and software issues.

CSAT MONITORING

We constantly measure customer satisfaction to better understand your needs and expectations, and improve service levels. Furthermore, we track and analyse all response activities.

WHAT’S IN IT FOR YOU?

A single-point of contact for all hardware and software issues;

A simplified support experience – how and when you need it;

Minimised downtime, less hardware breakdowns;

More time to focus on strategic priorities.

LET’S TALK MONEY…

…BUT FIRST LET’S TALK ABOUT YOUR IT INFRASTRUCTURE

We simply don’t believe in generic monthly plans/subscriptions. Since each IT environment is unique, with specific demands and particularities, we tailor our help desk support & maintenance services to your needs. Let’s meet, discuss, shake hands and flow across the money talks.

IT ALL STARTS WITH YOUR FILLING IN THE FORM BELOW:

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GO WITH THE RIGHT FLOW!

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